Something is broken
Tell us what you did, what happened, and what you expected instead. If you can, say which device and which browser. A screenshot of the moment it went wrong is worth a paragraph of description.
Support
Write to us and a person reads it.
Not a form that opens a ticket that closes itself after a week.
Something is missing
If you want Tern to do something it does not do, say so. Tell us what you are trying to get done rather than how you think it should work — the first is far more useful than the second.
Anything to do with your data
A copy of what we hold, a correction, or deletion. You can delete your account yourself from inside the app at any time, but if you would rather ask, ask.
Billing
Subscriptions bought through the App Store or Google Play are managed there, and refunds go through them. Anything else, write to us.
Most questions are already answered.
Worth a look before you write — it is usually faster than waiting for us.